Chatbot News

This makes it a great option for companies implementing their first bot. Bots use predefined conversation flows or artificial intelligence to answer questions and guide customers through different scenarios, such as login issues, payment problems, or booking instructions--to name a few. AI bots can also learn from each interaction and adjust their actions to provide better [...]

Most companies have yet to adapt talent strategies, organizational structures, business strategies, development methodologies and risk mitigation for a world that moves at AI speed. As AI becomes more widely adopted and more necessary for businesses to stay competitive, machine bias may become a much bigger problem. While AI often excels at analyzing unstructured data — [...]